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Vine rows on a hillside under morning fog, the ridge behind them

Delivery and Exchanges

Delivery and Exchanges

When a piece is knitted, when it arrives, and how a size is exchanged.

White cones turning on a winding machine in a mill

When A Piece Ships

The month a piece ships is on its page before you pay, and again in your confirmation.

Fall/Winter 2026–27 is delivered in January 2027, and each piece carries its number in the neck and in the register.

A hand at the needle bed of a knitting machine, the piece still on the machine

Choosing A Size

Measure a sweater you already own.

The size guide gives the finished measurement of every piece in centimetres, taken flat and unwashed, so a tape laid across the chest of a knit that already fits tells you more than a label can. Sizes run S to XXL; the scarf is one size.

The three pieces laid over one another, the tipping showing at each collar

The Free Size Exchange

If the size is wrong, write within 30 days of delivery.

The house sends the size you want instead, pays the carriage both ways, and the new piece carries the number the old one had.

A tailor's tape measure, loosely coiled

Cancelling An Order

Until the house confirms your piece is in work, an order can still be stopped.

The whole amount goes back to the card that paid, within seven working days of the house agreeing it. After that the piece is being knitted for you, and the free size exchange is the way through instead.

The neck of a cream crew neck: the navy tipping inside it, and the label with the piece's own number on it

Delivery

Delivery is free, door to door.

Parcels go to addresses in the United States, duties and taxes paid. Nothing further is asked of you at the door.

  • A delivery date is an estimate, and a carrier can move it.
  • An email the day the parcel leaves, with the carrier and the tracking number.
  • Your piece's number, entered by hand in the register.
The eye of a needle, a dark thread drawn through it

If A Piece Is Not As It Should Be

A fault in the knitting is the house's to carry, not yours to live with.

Write as soon as you see it and send a photograph; the piece comes back at the house's cost and is replaced.

A knitted piece folded on a plank in afternoon light

Care

Cold hand wash, dried flat, out of the sun.

Never a machine and never a tumble dryer, and folded rather than hung so the shoulders keep the line they were knitted with. Care & Repair has the rest of it.

These are the practical answers. What the house is bound to is written on the Terms page.

Terms